Shipping Policy
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Free shipping on orders of $30 or more while grand opening promotion lasts. For smaller orders, shipping is calculated according to weight of items ordered.
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Your package will be delivered via USPS. Please allow 3-5 days to fulfill and ship your order.
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In order to keep our carbon footprint small, we do not ship outside of the US. Thank you for understanding.
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Return & Exchange Policy
Returns:
If you are not satisfied with your purchase, you can return it to us within 30 days for a full refund.
The product must be unused with tags still attached for refund.
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To return your items, follow these steps:
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Repackage your products in original packaging
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Email us with your intent to return and a short explanation
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We'll email you back with a printable return label
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Print out this label and affix to your package
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Drop off at your nearest post office
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Please allow up to 5 days for you refund once returned product is received
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Exchanges:
If an item arrives damaged or you receive the wrong item, follow the same steps as above.
We will ship a replacement item within 5 days after the return item is received
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* Note: Please pay close attention to the measurements listed on items where it's applicable. This will lessen the chances you'll be unsatisfied or items won't fit your pet
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